Shipping Policy

Thank you for your purchase! We aim to deliver your apparel order quickly and reliably. Please read the following information regarding shipping times, processing, tracking, and delivery details.

Order Processing

All orders are typically processed within 1-3 business days after payment confirmation.

During high-volume sales periods (holidays, promotions, peak shopping seasons), processing may take slightly longer. You will receive an email confirmation as soon as your order has been shipped.

Shipping Methods & Delivery Times

We offer multiple shipping options to fit your needs:

Standard Shipping (USA)

  • Estimated delivery: 3-7 business days
  • Carrier may vary depending on your location

Expedited Shipping

  • Estimated delivery: 2-4 business days
  • Available at checkout for an additional fee

International Shipping

  • Estimated delivery: 7-21 business days
  • Varies significantly by destination country and customs clearance time
Important Note: All delivery times are estimates and start from the date of shipping, not the date of order placement.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:
  • Your destination address
  • Package weight and dimensions (based on the number and type of apparel items)
  • The shipping method you select
Occasionally, shipping charges may vary slightly due to carrier rate changes. Any unexpected additional charges will be communicated to you in advance before processing your order.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a unique tracking number. You can use this tracking number to monitor your shipment's progress in real time through the carrier's official website.
If you don't receive tracking information within 3 business days of placing your order, please contact us immediately at:
  • Email: 
    service@terrificap.com
  • Phone: 
    00852-5604000
Our team is happy to assist you!

Shipping Restrictions

Some orders may be subject to shipping restrictions due to:
  • Package size or weight limitations
  • Country-specific import regulations for textiles and apparel
  • Carrier service limitations in certain regions
If your order cannot be shipped to your provided address, we will contact you promptly with alternative options or arrange for a full cancellation and refund.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes upon arrival in your destination country.
These fees are not included in the purchase price or shipping cost shown at checkout, and are the sole responsibility of the customer. Please check your country's specific import regulations for apparel items before placing your order.

Delivery Issues

Delayed Delivery

If your order hasn't arrived within the estimated timeframe:
  1. First check the tracking status for any updates or delivery attempts
  2. Confirm that the shipping address you provided was correct and complete
  3. Contact our customer support team if further assistance is needed

Lost or Damaged Packages

If your shipment is confirmed lost by the carrier or arrives damaged:
  • Take clear photos of the original packaging and all contents immediately upon receipt
  • Contact us within 7 days of the scheduled delivery date
  • Provide your order number and the photos you took
We will coordinate directly with the carrier to resolve the issue promptly and arrange for a replacement shipment or full refund at your option.

Contact Information

For all questions regarding shipping, delivery, tracking, or package issues:
  • Email: 
    service@terrificap.com
  • Phone: 
    00852-5604000
  • Address: 
    412 Sha Tin Road, Sha Tin District, Hong Kong

Final Notes

We strive to provide a smooth and reliable delivery experience for every apparel order. If you have any special shipping requests, please contact us before placing your order. We'll do our best to accommodate your needs whenever possible.