FAQ
Q: Are your garments safe for everyday wear?
A: Yes! All our clothing is made from skin-friendly, non-toxic materials free from harmful chemicals and dyes. Every piece undergoes rigorous quality inspections to ensure comfort and safety for daily use.
Q: How long does it take to receive my order?
A: Orders are processed within 1-3 business days. Standard shipping within the USA typically takes 3-7 business days, while international orders may take 7-21 business days depending on customs clearance and destination location.
Q: Can I track my order?
A: Absolutely! Once your order has been shipped, you will receive a confirmation email with a unique tracking number. You can use this number to monitor your package's progress directly through the carrier's website.
Q: What if my item arrives damaged, defective, or incorrect?
A: Please contact us within 7 days of receiving your order with clear photos of the issue. We will promptly arrange for a replacement, exchange, or full refund at your convenience.
Q: Do you offer international shipping?
A: Yes, we ship to most countries worldwide. Please note that any customs fees, import duties, or taxes imposed by your local authorities are the sole responsibility of the customer.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 3 business days before shipment. Once your order has been processed and dispatched, cancellations and changes are no longer possible. Please contact us immediately if you need assistance with your order.